Return & Refund Policy

At Calm Cardle, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging, where applicable
• Returned with all accessories, parts, and included items
• Purchased directly from Calm Cardle

We reserve the right to decline returns that do not meet these conditions.

2. Contact Us Before Returning an Item

Please do not send any product back without contacting us first.

Before making a return, you must contact our customer support team by email and provide your order number and a brief explanation of the reason for your return.

After receiving your request, we will review it and provide you with the appropriate return instructions and return address.

Sending an item back without prior approval may delay your refund or result in the return not being accepted.

Calm Cardle Customer Support
Email: info@calmcradle.store

General/Business Contact
Email: info@Limoware.com

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Photos of the product packaging when relevant

Once we review the issue, we may offer a replacement or a full refund, depending on the circumstances and product availability.

For approved damaged, defective, or incorrect orders, Calm Cardle will cover the appropriate return shipping costs when a return is required.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, ordered the wrong item, or no longer want the product, you may request a return within the 30-day return period, provided the product meets our return conditions.

For these returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or incorrect.

5. Refund Process

Once your return request has been approved, you will receive return instructions from our customer support team.

Your refund will be processed after the returned item has been received and reviewed, where applicable.

Approved refunds will be issued to your original payment method.

Please note that once we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

6. Replacements

Where appropriate, Calm Cardle may offer a replacement instead of a refund, particularly for products that arrive damaged, defective, or incorrect.

Replacement availability may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund.

7. Items That Cannot Be Returned

Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons.

Items that have been used, damaged after delivery, altered, or returned without prior approval may not qualify for a refund or replacement.

Any product-specific return restrictions will be stated on the relevant product page where applicable.

8. Return Approval

All returns must be approved by Calm Cardle before being shipped back.

Approval does not guarantee an automatic refund. Returned products must still meet the applicable conditions described in this policy.

9. Customer Support Response Time

We understand that timely customer service is important.

When you contact us regarding a return, refund, damaged product, or replacement, our support team aims to respond within 24 hours and no later than 48 hours.

We will provide the next steps and any information required to process your request.

10. Refund Eligibility

Calm Cardle reserves the right to determine whether a returned item qualifies for a refund based on the condition of the product and compliance with this Return & Refund Policy.

Refunds may be denied when:

• The return is submitted after the 30-day return period
• The item has been used or damaged after delivery
• The item is missing parts or accessories
• The return was sent without prior authorization
• The product does not meet the eligibility requirements described above

11. How to Request a Return or Refund

To request a return, refund, or replacement, please contact us by email before sending anything back.

Please include your order number, the email address used for your purchase, and a brief description of your request.

Our team will review your request and provide the appropriate instructions.

12. Policy Changes

Calm Cardle reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

For return, refund, or replacement assistance, please contact our customer support team through the email address provided on our website.

Please contact us before returning any product.

Calm Cardle Customer Support
Email: info@calmcradle.store

General/Business Contact
Email: info@Limoware.com